Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website operated by Contreras Production Office Ltd (“CPO”, “we”, “us”, or “our”), a company registered in England and Wales, and any services provided by CPO. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

These Terms should be read alongside our Privacy Policy and Cookie Policy, which also apply to your use of this website. CPO reserves the right to amend these Terms at any time. Continued use of the website or our services following any amendment constitutes your acceptance of the revised Terms.

2. Definitions

In these Terms, the following definitions apply:

• “Client” — any individual, company, or organisation that engages CPO for professional services.
• “Services” — production management, event production, consultancy, and any other professional services provided by CPO.
• “Website” — the CPO website and all pages contained within it.
• “Engagement Letter” — any written agreement, letter of engagement, or contract entered into between CPO and a Client.
• “Intellectual Property” — all copyrights, trademarks, design rights, database rights, and all other intellectual property rights, whether registered or unregistered.
• “Confidential Information” — all commercially sensitive information exchanged in connection with any engagement.

3. Use of This Website

This website is provided for general informational purposes relating to Contreras Production Office Ltd and the services it offers. You agree that you will not:

• Use this website for any unlawful purpose or in any way that breaches applicable local, national, or international law or regulation.
• Attempt to gain unauthorised access to any part of this website or its underlying systems, servers, or databases.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Knowingly introduce viruses, trojans, worms, or other malicious or technologically harmful material.
• Copy, reproduce, or republish any content from this website without our express prior written permission.
• Engage in any data mining, scraping, or extraction activities on or from this website.

4. Professional Services & Engagement

All professional engagements are subject to a separate Engagement Letter agreed in writing between CPO and the Client prior to commencement of work. These Terms are incorporated into and form part of every Engagement Letter unless expressly varied in writing.

CPO shall provide its Services with reasonable skill and care, in accordance with industry standards applicable to the UK performing arts and events sector. CPO reserves the right to subcontract elements of the Services to trusted third parties. CPO remains responsible to the Client for the delivery of those Services regardless of any subcontracting arrangements.

Submitting an enquiry via our website contact form does not create a contractual or professional relationship between you and CPO. A formal engagement is only established upon execution of a written Engagement Letter signed by both parties.

5. Fees & Payment

Fees are agreed in writing in the applicable Engagement Letter. Unless otherwise agreed, invoices are payable within 30 days of the invoice date. CPO reserves the right to charge statutory interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

All fees are exclusive of VAT where applicable. The Client is responsible for any bank transfer charges, currency conversion costs, or similar expenses incurred in making payment. Where CPO incurs approved expenses on behalf of the Client, these will be invoiced at cost with supporting receipts provided on request.

6. Cancellation & Termination

Either party may terminate an engagement in accordance with the notice provisions set out in the applicable Engagement Letter. In the absence of specific provisions, 30 days' written notice is required from either party.

In the event of Client-initiated cancellation, CPO is entitled to invoice for all work completed up to the date of termination, plus any committed third-party costs that cannot be recovered. CPO may terminate an engagement with immediate effect if the Client fails to make payment when due, acts in a manner that materially undermines CPO's ability to perform the Services, or breaches any material term of these Terms or the Engagement Letter.

For any refund queries arising from a service engagement, please refer to our Refund Policy.

7. Intellectual Property

All Intellectual Property created by CPO in the course of providing the Services remains the property of CPO until full payment of all fees has been received. Upon full payment, CPO grants the Client a non-exclusive licence to use the deliverables for the purposes set out in the Engagement Letter.

All Intellectual Property subsisting in the CPO website — including text, images, design, and code — is the exclusive property of CPO and may not be reproduced, distributed, or adapted without prior written consent. CPO retains the right to reference any engagement as part of its portfolio and track record, unless the Client requests otherwise in writing.

8. Confidentiality

Both parties agree to keep confidential all Confidential Information exchanged in connection with an engagement. This obligation survives termination of the engagement for a period of three years. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; or (c) is required to be disclosed by law or regulation.

9. Accuracy of Information

We take care to ensure the information on this website is accurate and up to date. However, we do not warrant that the content of this website is error-free, complete, or current. We reserve the right to update, amend, or remove any content at any time without notice. Nothing on this website constitutes professional, legal, financial, or other regulated advice.

10. Third-Party Links

This website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of a link does not imply endorsement by CPO of the linked site or its operators.

11. Limitation of Liability

To the fullest extent permitted by applicable law, CPO's total aggregate liability to the Client for any claim arising from or in connection with the Services shall not exceed the total fees paid by the Client to CPO in the 12 months immediately preceding the event giving rise to the claim.

CPO shall not be liable for any indirect, consequential, special, or punitive loss or damage, including loss of profit, loss of revenue, loss of goodwill, or loss of anticipated savings, howsoever arising. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

12. Indemnity

The Client agrees to indemnify and hold harmless CPO, its directors, employees, and subcontractors from and against any claims, damages, costs, or expenses (including reasonable legal fees) arising from: (a) the Client's breach of these Terms; (b) any third-party claim relating to the Client's use of the deliverables; or (c) any inaccurate or incomplete information provided by the Client.

13. Force Majeure

Neither party shall be in breach of these Terms or liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including acts of God, pandemic, war, government action, civil unrest, industrial dispute, or failure of utilities or communications networks. The affected party shall notify the other as soon as reasonably practicable.

14. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms, please contact us via the contact form on our website.

Contreras Production Office Ltd
Registered in England & Wales